Shipping Policy
Shipping & Delivery
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When will my order ship?
We typically ship orders within 1-2 business days of receiving payment. During promotions or holidays, processing may take longer. You will receive an automated email with your tracking information when the package is ready for shipping.
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When will I get my tracking number?
You will receive an email with your USPS Tracking number once the shipping label for your package is printed, typically within 1 business day. You’ll get two emails: one from us and one from ShipStation, both containing your tracking information.
How long will it take for my order to arrive, and are there expedited shipping options?
We ship Monday through Friday, with packages dropped off at USPS by 4 PM daily. Delivery times depend on USPS and may be subject to delays.
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Shipping Options:
Ground Advantage: $7.95 – Estimated 5-7 business days (subject to USPS delays)
Priority Mail: $12.95 – Estimated 3-5 business days (subject to USPS delays)
Priority Mail Express: $31.95 – 2 business days, USPS guaranteed. If not fulfilled, we will request a refund from USPS.
*Please note the 2 Day Guarantee is based on when USPS receives your package, not when your order is placed.
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USPS shows my order was delivered but it wasn’t! What should I do?
If USPS tracking shows the package as delivered, contact your local post office for the geotracking information, which includes where it was delivered. The Postmaster at your local post office will be able to help you with this. If your package was delivered to the wrong address, typically USPS will be able to retrieve it for you. If they are unsuccessful, please submit a Delivery Insurance replacement form via our website and include the geotracking documents so we can work on a solution for you.
Is shipping discreet?
Yes, we ship from Maine using a PO Box and personal name, not a business name. The outside of the package does not have our logo or business name. We also offer stealth shipping to conceal breeder packs if needed.
Do you ship internationally?
At this time, we only ship within the continental US, Alaska, and Hawaii.
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